Privacy Policy

Last updated: March 2026

1. Introduction

Neonmoos ("we", "our", "us") operates a social media management service for local businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

Information you provide

  • Telegram user ID and username
  • Business name and industry category
  • Images and text content for social media posts
  • Payment information (processed by Stripe)

Information from Instagram

When you connect your Instagram Business Account, we access the following through the Meta Graph API:

  • Instagram Business Account ID
  • Connected Facebook Page information
  • Access tokens for publishing content on your behalf

Automatically collected information

  • Server logs (IP address, browser type, access times)
  • Usage data within the Telegram bot

3. How We Use Your Information

  • To provide our social media management service
  • To generate AI-optimized content based on your industry
  • To publish approved content to your Instagram account
  • To process payments and manage subscriptions
  • To communicate with you via Telegram

4. Data Sharing

We share your data with the following third parties:

  • Meta/Instagram — to publish content to your Instagram account
  • Stripe — to process payments
  • Telegram — to provide the bot interface
  • Anthropic — to generate AI-powered content (text content only, no personal data)

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion or subscription cancellation, we delete your personal data within 30 days, except where retention is required by law.

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Data portability
  • Object to processing

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted connections (SSL/TLS), secure token storage, and access controls.

8. Contact

For privacy-related inquiries, contact us at: info@neonmoos.de

Neonmoos — Dominik Lehmann
Hochstraße 9, 12209 Berlin, Germany